LightRules Battery Backup Test Results

LightRules Battery Backup Test Results

Every LRA with CLE battery backup (BBDCLE) should be on LR 3.3.2 or newer.
Every LRA with DLE battery backup (BBD43) should be on LR 3.3.1 or newer.

Battery Backup Results for LightRules 3.3.1 or newer

Test Passed

The battery backup test passed!

Test Aborted

The test was aborted by LR. This will happen when LR restarts, or a map is loaded.

Test Canceled

The test was canceled by the user.

Light unreachable at test time

LR could not communicate with the light to start the test.

Light unreachable at test time (-2)

LR thinks it should be able to talk to the fixture, but after it sends the command to start the test it did not receive a reply. Could be a sign of a flakey or congested network. Looking at the log around the time of the test start might have some more clues.

Light unreachable at test time (-4)

The light was disabled in the map file (via Commissioner), so LR is not going to try to start the test. Uncommon.

Light unreachable at test time (-5)

LR started the test on the light but has not had a chance to check its status yet. This condition should not last for more than one minute or so.

Light unreachable at test time (-6)

LR can communicate with the light, but internally the fixture is having issues with the BB controller. This can be caused by the light being in emergency power mode (i.e. no AC present), or some internal I2C problem.

  • Most common cause for DLE: Internal power on BBD43 being disconnected.

    • The status indicator on the BBD43 should be a triple red blink and visible from the floor

    • Connecting internal power on BBD43 should resolve issue.

  • Can indicate that the light is in emergency power mode (i.e. no AC power).

Light unreachable after test started

LR was able to command the light to start the test, but later was not able to check the test status for more than 15 minutes.

Battery Disconnected

The light reports that it has no battery packs, or the connection to the battery backup controller is not working.

Note: If a DLE-48 has one battery attached, then it will display “Certification mismatch” as the error.

Battery #n: Insufficient Duration

The battery discharged before the test time completed (typically long test only). This can happen if the battery hasn’t had time to fully recharge after an earlier test or being in emergency (no AC) mode.

Battery #n: Battery Disconnected

The battery pack is disconnected from the battery backup controller circuitry.

Battery #n: Battery Over Temperature

The battery pack is reporting an over-temperature condition.

Battery #n: Lightbar Powered from PSU

Wiring error.  For DLE this indicates the red/black LB power harness connected to PSU and not battery. Data connector properly connected.

Battery #n: Lightbar Voltage Out of Range

The output of the emergency voltage regulator was incorrect. This is distinct from the battery voltage.

Lightbar voltage out of range message for CLE fixture

Voltage out of range means that it when it energized the emergency output, the load was either too low or too high. Most common cause is failing to actually hook up the output. The push button test should catch it during installation though unless they didn’t push it while installing.

Since the electricians hook up the BBD to the CLE2 onsite, there are 3 possibilities if the fixture is outputting light normally aside from this error:

-BBD wiring bypassed

-BBD wiring backwards (output hooked up to driver instead of LEDs)

-BBD wiring polarity reversed on both ends

Battery #n: Emergency Activated

The light is in emergency power (no AC) mode.

Battery #n: Battery Drained

Battery was depleted before or during the test.

Battery #n: Unexpected Lightbar Pattern

Possible causes:

  • One of the lightbars cannot be reached.

  • The 2-wire power connector at the fixture is disconnected.

  • DLE2 on 2.1.24 firmware.  This can be solved by upgrading the DLEs from 2.1.24 to 2.1.30 and all DLE2s with BB should be upgraded to 2.1.30. 

  • The firmware detected a problem setting up the mask that changes the bar light outputs (unlikely)

Possible Troubleshooting:

  • Upgrade to 2.1.30 or latest DLE2 firmware (if newer available)

  • Check for type 6 events in the logs it should be informative. If possible, reading from the LightBar registers would be helpful. Can also check if reported power values for those fixtures is accurate.

Battery #n: Certification Mismatch

The light and the battery backup controller do not agree on the certification (UL or CE) configuration.

    • Related Articles

    • Create a LightRules Backup Drive

      Overview The following instructions detail how to create a LightRules Appliance Backup USB Drive for LightRules versions 2.8.X or higher. Disclaimer Please follow these instructions precisely as deviation from them may result in improperly configured ...
    • LightRules Documentation

      The Digital Lumens LightRules system was discontinued in 2017 and reached end of life in late 2022. SiteWorx does not provide support for the LightRules platform. The legacy LightRules Documentation site is available at ...
    • LightRules System Troubleshooting Guide

      Overview Troubleshooting steps to diagnose fixtures connected to LightRules not behaving as expected. The most common causes are network communications issues, individual fixtures malfunctioning, groups of fixtures not receiving power or incorrectly ...
    • Troubleshooting LightRules Gateways

      The following guide will provide troubleshooting steps that will not only remedy several issues that can arise, but expedite the support process if initial troubleshooting is unsuccessful. Gateway Status The first step is to understand the status of ...
    • LRA Emergency Mode - root@lightrules

      Overview File system errors may cause a LightRules Appliance (LRA) to be unable to boot properly. When a LRA to be unable to boot properly, error messages will appear on a monitor such as "warning mounting unchecked fs, running e2fsck is recommended" ...